If you need immediate assistance, click the button below to start a live chat with our Customer Support team. If live chat is unavailable, please email us and we’ll get back to you within 24–36 hours.
- الجميع
- General Questions
- Shipping & Delivery
- Returns & Refunds
- Customer Support
Need Help?
Find quick answers to common questions about your orders, shipping, and products below. If you need further assistance, please reach out via our Live Chat for immediate support or email us at support@trayo.ae. Our dedicated team will get back to you within 24 hours.
General Questions
Shipping & Delivery
Our total delivery time is typically 0–3 business days. This includes 0–1 day handling time and 2–3 days for transit across all Emirates.
We offer FREE shipping on all orders above 150 AED. For orders below this amount, a flat shipping fee of 10 AED applies.
Currently, we only deliver within the United Arab Emirates.
Returns & Refunds
At Trayo, we offer a 14-day return policy. Products must be unused, unopened, and in their original packaging with all tags and seals intact.
No, we do not charge any restocking fees for returns.
Once your return is inspected and approved, the refund will be processed to your original payment method within 14 days.
Customer Support
How can I contact Trayo customer service? A: You can reach us via email at support@trayo.ae or via WhatsApp at +971 566664926. Our team is available Monday to Saturday, 10:00 AM – 6:00 PM.
Our official business address is BC 1305985, Ajman Free Zone, Sheikh Rashid Bin Saeed Al Maktoum St, Ajman, UAE.
